Delivery Policy

At Everest Paints, we are committed to providing a smooth and convenient shopping experience. Our reliable and prompt delivery services are available for customers in the UK, Europe, and North America. Below is an outline of our delivery policy:

1. Processing Time
   Orders are processed within the same or next working day, Monday through Friday, excluding public holidays.

2. Estimated Delivery Time
   Standard delivery takes approximately 2-5 working days across all regions.

3. Shipping Rates
   Shipping costs are calculated at checkout based on the quantity and weight of your order. You can also estimate shipping costs on the "Cart" page using our delivery cost calculator.

4. Shipping Carrier
   We use FedEx Express for all deliveries. Once dispatched, you will receive an email with tracking information to monitor your order's journey.

5. Customs, Duties, and Taxes
   All shipments are on a Delivery Duty Unpaid (DDU) basis, meaning customs duties and import taxes are the responsibility of the customer. Any additional charges will need to be paid upon delivery.

6. Expedited Shipping
   Expedited shipping options are available upon request. Please contact us at contact@everestpaints.com to arrange expedited shipping.

7. Damages and Lost Items
   If your order is lost or damaged during transit, we will send a replacement at no extra charge. However, once marked as delivered, we cannot provide replacements for lost, stolen, or damaged items.

8. International Shipping Policy
   We currently ship to the UK, Europe, and North America. For other destinations, please contact us at contact@everestpaints.com.

9. Late Deliveries
   While we strive for timely deliveries, unforeseen circumstances may cause delays. Everest Paints is not liable for any loss of work, time, or additional expenses due to delayed deliveries. We recommend scheduling painters or decorators only after receiving your order.

For real-time updates on your delivery, use the tracking information provided in your dispatch confirmation email. For any further assistance with your delivery, please contact us at contact@everestpaints.com.